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Go to the Plus Sign (+) and click Refund Receipt.Refunds given depending on the situation may or may not affect your customer’s balance. Check the box for the Delayed Charges feature and fill out necessary fields.Go to the Plus Sign (+) and click Delayed Charge.“Create credit memo to give to the customer” or “Enter a credit to appear on the customer’s next invoice,” then you will need to turn on the preference for delayed charges: Note: If after choosing give refund or credit, you do not see the sections: Click in the box next to the Credit that you want to apply.On the left under the Unbilled charges and credits or Unbilled charges, credits, expenses and time section, click on the (+) next to Charges/Credits this will allow you to view more details about the credits.On the Customer: drop down list and select the desired customer.Go to the Plus Sign (+) and click Invoice.Go to the Plus Sign (+) and click Delayed Credit.Īpplying the Delayed Credit to an invoice:.Verify that the total to pay (if any) is correct after applying the Credit Memo then click Save.Įntering a delayed credit will allow you to apply it as a line item on your customer’s next invoice.
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Select the Credit Memo that you are wanting to apply to the invoice.Select the Invoice that you want to apply the Credit Memo against.Deposit To: Leave blank since money isn’t actually being deposited with this transaction.Amount:, Pymt Method: and Ref#: fields are to be left blank.Customer: From the drop-down list select the customer the credit memo is for.Go to the Plus Sign (+) and click Receive Payment.(If you don’t see this, click show more.) Go to the Plus Sign (+) and select Refund Receipt or Credit Memo.Refunds are used to show money given back to a customer to refund for services the customer is not happy with, to offset a credit balance, merchandise or service not received, or an over-payment.Įntering a credit memo will affect your customer’s balance, but will not affect a customer’s invoice until it is manually applied.Delayed Credits can be included only on an invoice and don’t affect a customer balance until they are included on a saved invoice.Credit memos are used to offset an existing customer balance.What’s the difference between a credit memo, credit or refund?Ī credit memo is a posting transaction which can be applied to a customer’s invoice as a payment or reduction.Ī delayed credit is a non-posting transaction that you can include later on a customer’s invoice.Ī refund is a posting transaction which is used when reimbursing a customer money. Note: If you create a credit memo and want to issue a refund instead or vice versa you will need to delete the transaction and recreate it. If that is the case, you may need to delete the transaction and re-enter appropriately. Sometimes, a user enters the wrong type of transaction. Credit memos, credits and refunds can be confusing, so we’ve provided information that will help explain the differences and how to apply them.